How to Use PrestaShop Contact Form Feature
Your store customers might want to reach out to you for some support request, question, or other store-related topics. The contact form can be a great communication feature in your store, but there is some catch.
See some things I always advise my clients to have and don’t have in their stores.
How to Add Contact Form In PrestaShop
PrestaShop has its contact form addon, so you don’t need to install anything special or paid.
This addon has a minimal set of features, but it is usually enough to provide all the ecommerce support.
Manage contact form settings by logging into the back office, clicking on Modules → Module Manager, and searching for the word
contact. You should see
Contact form and
Contact information addons installed by default.
Contact Form PrestaShop Addon
You can only set two options in the contact form configuration (back office → Modules → Module Manager → search for
contact form) in the contact form configuration.
Send confirmation email to your customers - set to YES as it is usually an excellent way for both sides to communicate. Imagine your customer remembering that he forgot to add some missing information - they could fix that without duplicating the entire request.
Receive customers’ messages by email - set it to YES. I have seen a dozen times when customers set it to FALSE and never check contacts block, and they miss lots of user messages. That is inappropriate, and you should be very reactive on customer demand.
Contact Information PrestaShop Addon
If you want to reduce the spam you are receiving - it is best to remove the email address from your PrestaShop footer.
To get that happen, log into the back office, click Modules → Module Manager and search for
contact information. In that addon, set the
Display email address toggle to be
How to Change Subject Line In PrestaShop Contact Form
You will notice that the contact form has subject line input. This input sends a written message to the directly responsible person. For example, imagine one of your staff members works with accounting, a different one with the warehouse. These are particular topics that a specific staff member should manage.
You can manage topics and add as many as you like in the back office → Shop Parameters → Contact. Again, add as many subjects and staff members as you want here, but try not fake them.
If you are the only person working in a store - create a General subject and just delegate all the emails to you — no need to make a fake sense of big site just by adding fake staff contacts.
More great marketing tips to increase sales and revenue could be found on PrestaShop marketing blog.